Refund policy

Damaged Goods On Delivery 

For damaged goods, customer must request claims for replacement or refund. Claims must be accompanied by a picture of the damaged item submitted to support@redzarmarketing.com. After we received your claim, please allow 5-10 days for the replacement of the same item and/or refund to be credited to your account. Any claims for damaged goods must be submitted within 15 days from delivery date. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Wrong Address  

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). 

No Buyer's Remorse Return 

Our coffees are roasted and packaged fresh. Due to the nature of the product to maintain its quality, no return is allowed due to change of mind of the customer. We do not accept returns of any sealed goods regardless of their being opened or not. This includes, but is not limited to, coffee bags, cold brew, instant coffees, and other related coffee products. 

All Sales Are Final

All sales are final, meaning no returns or exchanges are permitted once a purchase is made. All sales are final because coffee is perishable and packed to maintain freshness.